Privacy Policy Commitment Statement

Your privacy matters. We are dedicated to protecting your information through transparency and care.

Introduction to Our Promise

Learn how Lumaranianova handles your personal information when you use our services or interact with our content. We are committed to safeguarding your privacy and providing clear information about your rights.

This policy explains what data we collect, how we use it, and your available choices. It follows Malaysia’s data protection laws and respects your privacy at every step.

How We Collect Your Data

We collect personal information you provide directly and automatically as you visit and interact with our site and services.

Information You Give Us Directly

  • • Data from contact or feedback forms.
  • • Details shared in requests, questions, or messages.
  • • Information given for newsletter or updates.
  • • Voluntary participation in community features.
  • • Data you share when connecting by email.

Information Collected Automatically

  • • IP address for security and analytics purposes.
  • • Browser and device information for compatibility.
  • • Site usage statistics to improve content.
  • • Cookies for preferences and analytics.
  • • Technical log data for troubleshooting.

How We Use Collected Data

Personal data helps us communicate, improve website experience, and respond to your messages while complying with legal requirements.

  • • Process contact and feedback requests.
  • • Send relevant communications about our content.
  • • Understand site usage for improvement.
  • • Enhance user experience and accessibility.
  • • Maintain site security and operation.
  • • Comply with applicable legal regulations.
  • • Analyze traffic and resolve technical issues.

Our Responsibility: We treat your data with respect and transparency, only collecting and using it as needed for the website’s operation, communication, and compliance with Malaysia’s PDPA.

Sharing Your Information

We only share personal data as required by law, business operations, or your direct request. Your data is never sold to third parties.

Third-Party Service Providers

We use trusted providers (like email and analytics) under agreements that protect your information and follow Malaysia’s regulations.

Legal Requirements and Duties

We may disclose data to meet our legal obligations or enforce website policies, as the law permits.

Non-Personal Anonymous Stats

We use aggregated statistics to understand trends. These do not identify individuals and are not shared without good reason.

Your Rights and Choices

You can ask to access, correct, remove, or limit use of your personal data. Contact us to exercise your rights under PDPA.

  • • You can request access to your data.
  • • Ask for corrections to inaccurate data.
  • • Request removal of personal information.
  • • Request your data in a portable form.
  • • Object to certain data uses at any time.
  • • Request limits on how your data is used.

Contact us at any time for questions about your rights or to make a privacy request. We respond directly and promptly.

Website Security Measures

We use technical and organizational measures to safeguard data against unauthorized access and ensure confidentiality.

Our Technical Safeguards

  • • Secure website connections.
  • • Consistent software updates.
  • • Access controls for team members.
  • • Regular backups to prevent data loss.

Company Practices for Privacy

  • • Staff training on data protection.
  • • Limited access to personal information.
  • • Clear privacy procedures in place.
  • • Routine review of protection protocols.

Keeping and Removing Data

Your data is kept only as long as needed for our purposes and required by Malaysia’s laws, then removed securely.

  • • Account data deleted once inactive.
  • • Interaction notes regularly purged.
  • • Correspondence deleted after closure.
  • • Transaction records kept as required.
  • • Marketing preferences always respected.

You can contact us about data deletion at any time.

Transferring Data Abroad

If your data is transferred outside Malaysia, it is protected by contracts and safeguards aligned with data protection rules.

  • • Use of secure international providers.
  • • Review of providers’ privacy controls.
  • • Protection through legal agreements.
  • • Minimizing cross-border sharing.

Use of Cookies on Our Site

Cookies help improve user experience, personalize settings, and analyze site visits while respecting your preferences.

Types of Cookies Used

  • • Cookies needed for site operation.
  • • Analyze site performance data.
  • • Save preferences and settings.
  • • Support extra site functions.

Adjust cookie settings in your browser at any time.

Policy Updates and Notifications

We update our policy as required and notify you of significant changes. Please review it frequently.

  • • Updates posted on this website.
  • • Email notice if updates are important.
  • • Version info available at the top.
  • • Ongoing review for compliance.

Stay informed by checking this page for any updates.

Contact About Privacy

Reach out with privacy questions or concerns. We reply quickly and clearly.

Lumaranianova

Regus - Penang, Gurney Paragon, George Town, Penang 10250 Malaysia

Phone: +6019-779 6789

Email: content@lumaranianova.sbs

Last updated December 18, 2025.

Policy effective since December 18, 2025.